Refunds and Returns Policy for FitBlueDefenders.com
Last Updated: February 19, 2024
Welcome to FitBlueDefenders.com, operated by Solange & Co LTD (“we”, “us”, or “our”). We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a hassle-free returns and refunds policy, subject to the terms and conditions outlined below:
1. Returns Eligibility:
a. We accept returns for unused and undamaged physical products within 30 days of the delivery date.
b. To be eligible for a return, your item must be in its original packaging and in the same condition that you received it.
2. Initiation of Returns:
a. To initiate a return, please contact our customer support team at aldrinen22@gmail.com. Please provide your order number and a brief explanation of the reason for the return.
b. Our customer support team will provide you with instructions on how to return your item, including the return shipping address.
3. Return Shipping:
a. You are responsible for covering the cost of return shipping, unless the return is due to our error or a defective product.
b. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
4. Refunds Process:
a. Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item.
b. If your return is approved, we will process a refund to your original method of payment within a reasonable timeframe.
c. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or payment processor.
5. Exclusions and Conditions:
a. We do not accept returns for items that have been used, damaged, or altered after purchase, unless the item is defective.
b. Clearance or final sale items are not eligible for returns or refunds.
c. Returns that do not comply with our returns policy may be subject to rejection or restocking fees.
6. Contact Us:
a. If you have any questions, concerns, or issues regarding returns or refunds, please contact our customer support team at aldrinen22@gmail.com.
Solange & Co LTD Kigali, Rwanda Email: aldrinen22@gmail.com
We strive to provide fair and transparent returns and refunds processes to ensure your satisfaction with our products and services. Thank you for shopping with FitBlueDefenders.com!
This Returns and Refunds Policy is effective as of the date indicated above.